Frequently Asked Questions

1. What is IDX/Broker Reciprocity?

Internet Data Exchange (IDX), as defined by the National Association of Realtors, "…is a policy that allows brokers to exchange consent to display one another’s listings on the Internet."

A listing entered in the MLS is either flagged for inclusion in the IDX program or withheld from the IDX program. If a listing is flagged for inclusion in the IDX program, the data for the listing can be downloaded from the MLS and displayed on other participating members’ web sites. WolfNet^® downloads this data and makes the data available via a property search solution that can be included on real estate web sites.

2. Who can participate in IDX/Broker Reciprocity?

In order to participate in IDX/Broker Reciprocity, you must be a licensed real estate professional in the market area and a member of the MLS. Each MLS has its own rules regarding participation and the circumstances under which a member can participate. For information on the rules for your MLS, call 1-866-WOLFNET or email solutions@wolfnet.com.

3. What is VOW?

VOW, or Virtual Office Website, is a program in which data is protected by a registration and authentication requirement (as opposed to no registration requirement for IDX). WolfNet^® offers VOW solutions, where all data is protected by a registration requirement, and IDX/VOW combo solutions, where only specific data is protected by a registration requirement. Contact Us to determine if VOW is available in your area.

4. What MLSs do you cover?

Check out the available MLSs on the Market Coverage page.

If your MLS is not shown, Contact Us to request that WolfNet^® enter your MLS.

5. How do I sign up for WolfNet^® IDX?

WolfNet^®’s Sales Associates are available to assist you through the sign up process. Contact the Sales department to speak with an associate who is happy to answer any questions you have and set you up with our services.

New members can also sign up via the online signup process at http://www.wolfnet.com/signup.

Keller Williams agents can follow the below link for specific instructions on how to sign up for WolfNet^® IDX.

http://answers.kw.com/knowledgemanager/questions.php?questionid=1339.

6. What is needed for MLS approval?

Where applicable, MLS paperwork must be completed and submitted to the MLS for review and approval. If you are working with a WolfNet^® Sales Associate, the applicable paperwork will be provided to you. If you sign up online, any required paperwork will be available to download during the sign up process. Completed paperwork should be returned to WolfNet^® to submit to the MLS on your behalf.

Keller Williams agents should refer to the below URL to determine if paperwork is required.

http://answers.kw.com/knowledgemanager/questions.php?questionid=1670

7. How do I fill out the MLS paperwork?

WolfNet^® can provide sample paperwork as a guide to help you complete the required paperwork. Call 1-866-WOLFNET or email solutions@wolfnet.com to request sample paperwork for your MLS.

If you sign up online, sample paperwork is made available during the sign up process.

8. How long does the MLS approval process take?

Standard turnaround time for MLS approval is 3-5 business days, though some MLSs have a more extensive approval process. If you have questions about the status of an approval, call 1-866-WOLFNET or email solutions@wolfnet.com.

9. How do I know when I have been approved to use WolfNet^® IDX?

WolfNet^® or your MLS will notify you via email when you are approved to use WolfNet^® IDX.

10. How can I add IDX to my web site?

Visit the WolfNet IDX page to see options for implementing WolfNet^® IDX on your web site.

11. Can I include my WolfNet^® property search on multiple web sites?

Yes, just provide your WolfNet^® property search URL to your webmaster to incorporate into your web site. Refer to the Welcome Email that was sent when the account was created. LeadTracker can help you keep track of where your leads originate.

We recommend that you verify with your MLS whether you are allowed to include your WolfNet^® property search on multiple web sites.

For assistance, please contact our Customer Service department.

12. How do I add MapTracks^SM to my account?

Please contact one of our Sales Associates at 1-866-WOLFNET or email solutions@wolfnet.com for assistance in adding MapTracks^SM to your account.

13. Can I keep track of visitors using the map search?

Yes, your IDX Administration includes a Map Usage option that allows you to view the number of visitors on the map and the number of transactions on the map by day and month.

14. My listing is not being mapped to the correct location on the map search. How can this be corrected?

MapQuest must be able to locate the address that is displayed on the listing details page for the property. If MapQuest is unable to locate the address, the property is mapped to the middle of the zip code. If a property is not mapped to the appropriate location, the address may not be entered correctly in the MLS. To verify the address, copy and paste the address into http://www.mapquest.com. If MapQuest is unable to find the address, the correct address must be determined and updated in the MLS.

15. How do I view my registered users’ Favorites and Saved Searches?

Log into your IDX Administration. Select Reports in the left navigation. The next screen shows you how many users have registered on your search solution. Using the filter options available, you can search for specific user profiles. Or, you can go right to the profile list by clicking on Find Users.

The profile list includes key data such as Saved Searches, Favorites, First Login Date, Last Login Date, and more. Select a registered user name for more information regarding the individual user.

16. Can I export my registered users from the BackOffice?

Yes, your BackOffice includes an Export Users tool that allows you to select the data to be exported, as well as the desired time frame (as far back as four months). You can also export data for sub sets of your registered users when you use the Reports page to search for specific users.

17. How come my leads are not being sent into my Top Producer account?

Verify that the username and password for WolfNet^®/MLSFinder IDX in your Top Producer account matches the username and password to access your IDX Administration. The usernames and passwords must match in order to feed leads from your WolfNet^® property search to Top Producer.

18. How do I remove a registered user from my account?

Access to a registered user account can be disabled, or a registered user can be deleted from your account. This does not prohibit a user from continuing to use the property search on your web site. To disable access to an account, log into your IDX Administration and select Reports in the left navigation. Navigate to the desired user’s account profile and select the "Click to disable this user’s password" link in the User Account Actions section.

To delete a registered user, select "Yes" in the Delete User and all User Data field in the User Account Actions section. You must select Delete User to complete the action.

19. How often do you update data?

Data is updated daily, or multiple times per day, depending on the data access method of the MLS.

20. How come my listing does not appear in the property search?

The listing may not be included in the IDX data feed from the MLS or the listing may have been entered into the MLS too recently (within the last 24-48 hours). You should first verify if the listing appears on other IDX searches. Find a reference website in your marketplace that the "man on the street" would go to search for homes. This may be a company with a prominent local brand, such as JohnLScott.com in Seattle or Edina.com in Minneapolis. If the listing does not appear on the reference web site, log into your MLS system and make sure the listing is still active, and that you have indicated it should be part of IDX. If you see the listing on the reference site, please contact our Customer Service department for help identifying the issue.

21. How come recent changes to a listing are not displaying in the property search?

The changes may not be included in the IDX data feed from the MLS or the changes have been entered into the MLS too recently (within the last 24-48 hours). You can verify if the changes are appearing on other IDX searches by looking at a reference website. If the changes do not appear on the reference web site, log into your MLS system and confirm that the changes have been submitted. If the changes are reflected on the reference site, please contact our Customer Service department for help identifying the issue.

22. How come my featured listings are not displaying?

First verify that the MLS ID entered in your BackOffice is correct. Log into your BackOffice and select Contact Information in the left navigation. Check the MLS ID entered in the Office ID field (brokers) or Agent ID field (agents). If the ID is correct, there may be another setting conflicting with your featured listings. Contact the Customer Service department for assistance.

23. How do I get all of our offices’ or our team members’ listings to display on the featured listings link?

The BackOffice includes an Add Agent/Office Partner tool. This allows you to enter information for additional offices or team members, including applicable MLS IDs. The featured listings link pulls all properties associated with the primary account and any agent/office partners.

24. How do I create custom URLs so my customers can see specific listings?

Log into your BackOffice. Select URL Search Builder in the left navigation. In this section, you can select specific criteria that will be automatically included in the URL at the top of the page. The tool automatically shows you the URL and how many listings meet the specific search criteria selected. For more information on additional search URL parameters available, or using URLs to deliver the user to a specific map location using MapTracks^SM, please Contact Us.

25. I do not know my login information or the system says I do not exist. How can I retrieve my username and password?

You may refer to the Welcome Email that was sent out when the account was created. This has the URLs for your account along with the login information. There is also a password reminder on the login page, http://www.mlsfinder.com/admin, which allows you to have the Username and Password information for your account emailed to you. Simply enter the email address on the account and select your MLS Market and the information will be sent automatically.

26. How do I change my username and/or password?

Log into your BackOffice using the current username and password. Select User ID/Password in the left navigation to update your username and/or password. If you do not know the login information for your account, refer to the Welcome Email that was sent when the account was created. There is also a password reminder on the login page, http://www.mlsfinder.com/admin, to have your login information emailed to you.

27. My contact information showing is not correct. How can I update my contact information?

To change the contact information on the account, log into your BackOffice at http://www.mlsfinder.com/admin. Select Contact Information in the left navigation and make the appropriate changes. Please note: any changes in Broker information must be submitted in writing to service@wolfnet.com per the terms of the Service Agreement.

28. How do I update my billing information?

Updates to your billing information can be emailed to accounts@wolfnet.com. Please include your name, an invoice number (if available) and the billing information to be updated. You can also call 1-866-WOLFNET to speak to someone directly.

29. How do I cancel my services?

All cancellation requests must be emailed to accounts@wolfnet.com and must include your name, the service(s) being canceled, an invoice number (if available) and the reason you wish to cancel service. Please refer to the terms of the Service Agreement for policies regarding termination of service.