Frequently Asked Questions
- What is IDX/Broker Reciprocity?
Internet Data Exchange (IDX), as defined by the National Association of Realtors, "…is a policy that allows brokers to exchange consent to display one another’s listings on the Internet."
A listing entered in the MLS is either flagged for inclusion in the IDX program or withheld from the IDX program. If a listing is flagged for inclusion in the IDX program, the data for the listing can be downloaded from the MLS and displayed on other participating members’ web sites. WolfNet downloads this data and makes the data available via a property search solution that can be included on real estate web sites.
- Who can participate in IDX/Broker Reciprocity?
In order to participate in IDX/Broker Reciprocity, you must be a licensed real estate professional in the market area and a member of the MLS. Each MLS has its own rules regarding participation and the circumstances under which a member can participate. For information on the rules for your MLS, call 1-866-WOLFNET or email firstname.lastname@example.org.
- What is VOW data?
VOW, or Virtual Office Website, is a program in which data is protected by a registration and authentication requirement (as opposed to no registration requirement for IDX). WolfNet offers VOW solutions, where all data is protected by a registration requirement, and IDX/VOW combo solutions, where only specific data is protected by a registration requirement. Contact us to determine if VOW is available in your area.
- How do I sign up for the WolfNet IDX solution?
WolfNet’s Sales Associates are available to assist you through the sign up process. Contact the sales department to speak with an associate who is happy to answer any questions you have and set you up with our services.
New members can also sign up via the online signup process at http://www.wolfnet.com/signup.
- How do I add MapTracks to my account?
Please contact one of our Sales Associates at 1-866-WOLFNET or email email@example.com for assistance in adding MapTracksSM to your account.
- What MLSs do you cover?
Check out the available MLSs on the Market Coverage page.
If your MLS is not shown, contact us to request that WolfNet enter your MLS.
- How do I know if an MLS agreement is required?
Where applicable, MLS paperwork must be completed and submitted to the MLS for review and approval. If you are working with a WolfNet Sales Associate, the applicable paperwork will be provided to you.
- How do I fill out the MLS paperwork?
WolfNet can provide sample paperwork as a guide to help you complete the required paperwork. Call 1-866-WOLFNET or email firstname.lastname@example.org to request sample paperwork for your MLS.
If you sign up online, sample paperwork is made available during the sign up process.
- How long does the MLS approval process take?
Standard turnaround time for MLS approval is 3-5 business days, though some MLSs have a more extensive approval process. If you have questions about the status of an approval, call 1-866-WOLFNET or email email@example.com.
- Can I use the WolfNet IDX property search on multiple websites?
Yes, just provide your WolfNet property search URL to your webmaster to incorporate into your web site. Refer to the Welcome Email that was sent when the account was created.
We recommend that you verify with your MLS whether you are allowed to include your WolfNet property search on multiple web sites.
For assistance, please contact our Customer Service department.
- Where can I find the link to my property search?
Your BackOffice includes a My Property Search URLs tool at the top of the left menu. This page contains the URLs for your property search and for your featured listings.
- Where do I login to my account?
You can login to your account by clicking the 'Client Login' link at the top of the page or at this location: https://www.mlsfinder.com/admin/login/index.cfm.
- How can I retrieve my username and password?
You may refer to the welcome email that was sent when the account was created. This has the URLs for your account along with the login information.
There is a password reminder at the top of any page on wolfnet.com if you click 'Client Login' and then 'Forgot your password?' (There is also a password reminder on the login page http://www.mlsfinder.com/admin.) This allows you to have the login name and password information for your account emailed to you. Simply enter the email address or login name on the account and select your MLS Market and the information will be sent automatically.
- How do I change my username or password?
Log into your BackOffice using the current username and password. Select User ID/Password in the left navigation to update your username and/or password.
- Where do I find my WolfPress product key?
If you have already purchased the WordPress plugin but cannot locate your product key, please email firstname.lastname@example.org. If you have not purchased the WordPress plugin, please email email@example.com. If you are unsure, please contact us.
- Can I use the WolfNet WordPress plugin on multiple websites?
No, you will have to contact our sales department if you wish to use the WolfNet WordPress plugin on multiple websites.
- One of my listings is missing from the property search, why?
The listing may not be included in the IDX data feed from the MLS or the listing may have been entered into the MLS too recently (within the last 24-48 hours). You should first verify if the listing appears on other IDX searches. Find a reference website in your marketplace that the "man on the street" would go to search for homes. This may be a company with a prominent local brand, such as JohnLScott.com in Seattle or Edina.com in Minneapolis. If the listing does not appear on the reference web site, log into your MLS system and make sure the listing is still active, and that you have indicated it should be part of IDX. If you see the listing on the reference site, please contact our Customer Service department for help identifying the issue.
- How can I update my brokerage name or contact information?
To change the contact information on the account, log into your BackOffice with the Client Login at the upper right corner of this page. Select Contact Information in the left navigation and make the appropriate changes. Please note: if you wish to change your brokerage name, please submit a request to firstname.lastname@example.org per the terms of the Service Agreement.
- How can I retrieve details about or a list of users that have signed up on my IDX?
Log into your IDX Administration. Select Reports in the left navigation. The next screen shows you how many users have registered on your search solution. Using the filter options available, you can search for specific user profiles. Or, you can go right to the profile list by clicking on Find Users.
The profile list includes key data such as Saved Searches, Favorites, First Login Date, Last Login Date, and more. Select a registered user name for more information regarding the individual user.
Your BackOffice includes an Export Users tool that allows you to select the data to be exported, as well as the desired time frame (as far back as four months). You can also export data for sub sets of your registered users when you use the Reports page to search for specific users.
- How does the mobile search work?
The mobile search is a mobile optimized version of the WolfNet IDX property search, with a more streamlined interface and touchscreen friendly buttons.
The mobile search can be accessed via mobile devices or by replacing the 'www' with 'm' before your property search URL.
- How do I update my billing information?
Updates to your billing information can be emailed to email@example.com. Please include your name, an invoice number (if available) and the billing information to be updated. You can also call 1-866-WOLFNET to speak to someone directly.